Return and Refund Policy

Last updated: October 22, 2026

At Domenza, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, items must be:

• Unused and in their original condition.

• Returned in their original packaging, including accessories and included components.

• Accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a return, subject to applicable consumer protection laws.

How to Request a Return

To start a return, contact us at support@domenza.shop with your order number and the reason for your request.

Please wait for our approval and return instructions before sending any item back. The return shipping address will be provided after your return request is approved.

Items sent back without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs for returns due to a change of mind or an incorrect purchase.

If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and determine an appropriate solution. Please include photographs and your order number when possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Original shipping charges, if any, are not refundable unless required by applicable law or otherwise stated by us.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us at support@domenza.shop as soon as possible. Include your order number and relevant photos so we can assess the issue.

We will review your request and explain the available resolution, which may include a replacement or refund where appropriate.

Cancellations

You may request an order cancellation before your order has shipped. Once an order has shipped, it cannot be canceled through this process, but you may contact us to discuss the applicable return options.

Contact Us

If you have questions about returns or refunds, contact us:

Domenza
519 Eastwood Pl, Vestavia Hills, AL 35216, United States
Email: support@domenza.shop
Phone: +1 5045881798